Frequently Asked Questions
Other agencies that only request a deposit and the remaining balance on the day of the event. How come I have to pay in full?
At Minikinz we strive to provide the easiest and most efficient booking experience for our clients. One of the reasons we require upfront payment is to give parents the ease of mind on the day of the event, knowing that everything has been settled and finalized beforehand. Upfront payment also allows us to better manage our roster in terms of scheduling as we only schedule an act once payment has been received. While most agencies charge a non-refundable deposit, we understand that things can come up so all bookings are covered by our Cancelation Policy which guarantees a full refund if a cancelation is made more than 72 hours before the event when paying in full upon booking.
If you prefer to leave a non-refundable deposit, we would be happy to meet this request! Keep in mind all deposits are non-refundable. If an event is cancelled and a non-refundable deposit was left, we would be happy to apply this deposit to any future booking with Minikinz Entertainment Inc. provided that an entertainer is available on your next party date and time.
When booking with Minikinz, it is up to the client to read cancellation policies before booking. When booking with Minikinz Entertainment Inc, it is assumed by the corporation that clients have read and agree with all policies upon sending payment.
Do I have to pay upfront? What if I prefer to do a non-refundable deposit?
If you would prefer to do a non-refundable deposit, we can certainly make that happen for you. The non-refundable deposit is due before the event date to secure your bookings. We ask that the remaining amount is sent by e-transfer before your performer has left the venue. Minikinz does not work with cash as we like to keep a record of all our parties and transactions. If you would prefer to leave a non-refundable deposit please let your Minikinz agent know when placing your reservation and we will make it work for you. If an event is cancelled and a non-refundable deposit was left, we at Minikinz Entertainment will do our best to accommodate another date and time in the future and apply your deposit to that booking.
Do I have to e-transfer? How about credit?
Minikinz Entertainment does accept all major credit cards! We prefer using e-transfers to avoid processing fees. If you prefer to pay with credit, just let us know and we’ll make it happen, however, additional charges may apply.
What can I expect the day of my hired entertainment?
Once you have booked your Minikinz Entertainment, a confirmation email will be forwarded with all your event details and what to expect on the day of.
Why does it cost more money if I have a larger group?
Our packages typically cap off at 15 children. Our props and party items are catered to this group size. If there is an event larger than 15 children (babes in arms do not count) then a large party fee of $25 will be added to accommodate for the extra props and prizes.
Why am I paying for travel?
While we strive to be an affordable entertainment service, travel does cost extra. Minikinz performers are located all across the GTA and we do our best to cut the travel cost by matching events with the closest performer. Travel fees are based on the distance (number of kilometers) of the event from the closest available performers location.
Will I get the same princess from the pictures I see online?
We always aim to send the princess pictured when fulfilling a booking and often do so, but sometimes emergencies come up and the pictured princess becomes unavailable. In such a case, another performer from our talented roster will sub in and provide the same amazing performance you’ve come to expect from Minikinz.
How do I give a gratuity properly?
Minikinz Entertainment prides itself on its professionalism and our goal at character parties is to always remain in character and to keep the experience genuine and engaging for the children. If you had an exceptional performance and would like to give your character a commission, please do! We just ask that it is done in private and away from the children.